Shipping policy
Order Processing
All orders are processed within 1–5 business days. Orders are not shipped or delivered on public holidays.
Standard Shipping
Estimated delivery times depend on your location.
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Australia: 5–12 business days
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International: 7–20 business days
Shipping costs are calculated at checkout based on your location and order size.
Express Shipping
We also offer express shipping at checkout for customers who need their order sooner.
Estimated delivery times:
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Australia: 3–5 business days
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International: 5–10 business days
Express shipping costs will be displayed at checkout.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can follow your package’s journey.
Delays
While we aim to deliver your order as quickly as possible, delays may occur due to customs, weather, or carrier issues.
Incorrect Addresses
Please ensure your shipping address is correct when placing your order. We cannot be responsible for orders shipped to incorrect addresses provided at checkout.
Lost or Stolen Packages
Alõura is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
Contact
If you have any questions about shipping, please contact us at:
alouraastoree@gmail.com