Privacy policy

This Privacy Policy describes how Alōura collects, uses, and protects your personal information when you visit or make a purchase from our website.

When you visit our site, we may automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. When you make or attempt to make a purchase, we collect personal information such as your name, billing and shipping address, payment details, email address, and phone number.

We use this information to process and fulfil your orders, communicate with you, provide customer support, and screen orders for potential risk or fraud. We may also use your information to improve our website and, where you have opted in, send marketing or promotional emails.

We may share your personal information with trusted third parties to help us operate our business, including payment providers, shipping partners, and analytics services. These parties only receive the information necessary to perform their services.

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse website traffic. You can choose to disable cookies through your browser settings.

We retain your order information for our records unless and until you request its deletion. You may have the right to access, correct, or request deletion of your personal information depending on your location.

We take reasonable precautions to protect your personal information and ensure it is not lost, misused, or accessed without authorisation.

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.

If you have any questions or would like more information, please contact us at alouraastoree@gmail.com.